AI Integration, Investigative Analytics, & Team Leadership
Tech business leader with 20+ years leading 170+ person support divisions
and a $16M budget. Provides investigative analysis for global
organizations. Builds AI tools for process automation. Delivered technical
presentations to audiences of 500+. Trusted advisor to sales, operations,
legal, and executive teams.
Core Competencies
Division Mng (170+)
16 Million Budget
Capacity Planning
Vendor Management
Contract Negotiations
Director Communications
AI Pipelines/Agent Systems
Platform Operations
Data Visualization
Process Automation
Regulatory Reporting (FCC)
Investigative Analysis
Professional Experience
iTD Tech @ Meta
11/2023 – Present
Security Analysis Manager & AI Consultant
Austin, TX
- AI solutions consultant for assisting sales delivering AI-driven recommendations to support enterprise needs
- Led team in Meta's security division, achieving project delivery by planning, scoping, and partnering with senior leadership
- Delivered investigative analysis for regulatory bodies preventing billions in fines, reduced compliance error rate by 12%
- Developed AI training materials and built internal dashboards and tools, improving operational efficiency
- FTC document preparation and cross functional meetings, shaping key processes and ensuring regulatory alignment
- Created Tableau dashboards and SQL backends, recurring reports, and complex queries
- Built AI pipelines to automate report delivery previously handled in Tableau and proprietary systems
- Accelerated workflows by 5 to 10x developing AI and scripted solutions.
Lead Business Analyst
Austin, TX (11/2022 – 11/2023)
- IC conducting investigative analysis in Meta's security division, providing analysis to regulatory bodies to improve compliance
- Developed reporting dashboards and tools for various Meta groups, increasing data accessibility and decision making speed
- Built global Tableau/custom dashboards with SQL backend for Meta's internal training team.
- Developed AppleScript, JavaScript, and shell scripts to enable myself to completion of work typically requiring 2 to 3 people
Technical Consultant
2026 – Present
Egobot, Boundby, Others
Austin
- Designed and operated multi agent pipelines for data ingestion, transformation, analysis, and delivery.
- Built automated pipelines converting unstructured inputs into searchable, categorized records using local LLM models
- Developed business intelligence pipelines that consolidate source data, score records, and serve filtered views for decisions
- Delivered retrieval backed applications with vector search and local models, keeping sensitive processing internal
- Operated the supporting platform: containerized services, databases, monitoring, and backups
Independent Investor
12/2017 – Present
- Built a diverse portfolio of assets by researching and trading across markets, optimizing returns
- Built an automated trading system that collects market data, applies AI analysis, and performs trades
Apple Inc
06/1999 – 11/2017
Regional Business Analyst for Asia Pacific
Singapore
- Investigative analysis for products in China, Korea, Australia, and Japan, identifying failure, fraud, and customer trends
- Presented analysis in quarterly business reviews for at Director Level) to aid strategic decisions
- Developed Presentations to be used by Director of Operations
- Saved over $10M in potential losses for a single product by identifying a trending failure
- Built Tableau dashboards with SQL backend and recurring reports and analysis based on BI, enhancing data driven insights
- Utilized complex SQL queries, Unix scripts, and database creation to support business intelligence
- Delivered 100+ executive level presentations on the state of the business
Global Business Analyst for iTunes Music Store
Austin (01/2010 – 01/2016)
- Performed global investigative analysis for iOS and iTunes store, identifying failure, fraud, and customer trends
- Regularly identified $1.5M in fraud per quarter
- Participated in quarterly business reviews and developed presentations for Sr. Management, driving process improvements
- Collaborated with fraud teams to glean insights into global fraud, enhancing fraud prevention strategies
- Developed reporting and Tableau dashboards for the global iTunes/iOS team, improving data visibility
Internet Services Area Manager
Austin (01/2008 – 05/2010)
Managed day to day operations of support teams for all of Apple's consumer
internet offerings (.Mac/ MobileMe/iCloud). Division consisted of 8
managers overseeing 170 AppleCare email/chat support advisors.
Responsibilities included but weren't restricted to: headcount management,
budget utilization, ensuring division performance met high standards,
hiring and developing team managers, communications with product
engineers, overseeing projects and interfacing with project management and
staff, as well as Daily/Weekly/Monthly/Quarterly meetings.
- Key participant in first AppleCare customer chat solution
- Key participant in conversion from LivePerson to internal chat solution
- Key participant in system conversion from .Mac to MobileMe backend
Opal Divines
6/2012 – 12/2015
Part owner of Opal Divine's 360 location, contributing to business operations and strategic planning.
Earlier Technology & Operations
06/1999 – 06/2012
Apple Technical Advisor, Apple Manager, Illustrator at G&S Typesetters, Billboard Maker.
Certifications
- Apple Management Program - Apple Inc.
- Six Sigma Green Belt - Apple Inc.
- Apple Certified Support Technician - Apple Inc.
- SQL, Tableau for Data Science - Coursera
- PADI Open Water Diver certification - Singapore
- Apple Certified Repair Technician - Apple Inc.
Honors and Awards
- 9 Apple Leadership Awards - Apple
- Best of Austin Awards for Opal Divines Restaurant - Austin Chronicle
- Greater Austin Business Awards (GABA) for Opal Divines Restaurant – Austin Chamber of Commerce
AA in Graphic Design, ACC
BA in Fine Arts (open), Lamar University
